Jess Block – Customer Service Associate

Jess has been actively involved in the quick lube industry in Canada since 1986.  Prior to joining the team at Complete Lube Supply Jess was a quick lube owner/operator in Ontario.

Jess joined Complete Lube Supply in 2004 as a Customer Service Associate.  Jess’ quick lube experience, attention to detail and great people skills has made him very popular with customers.  Having the ability to relate to customers on an operating level allows Jess to “talk shop” with customers.  This translates to a quicker and more concise service process.                

Jess’ current responsibilities within Complete Lube Supply include daily communications with customers across Canada as it relates to order processing and technical support.

“We strive for excellence every day at Complete Lube Supply.  Whether big or small we put the same intense effort into every task we take on.  We have many customers so this is not always easy.  Each customer is different with varying needs and expectations.  We try to structure our company in a way to be able to accommodate every customer and the way they operate.  Listening and learning to be flexible is an ongoing practice and quite often the key to a satisfied customer.”    

Cesar Rios – Customer Service Associate

Cesar has been actively involved in the quick lube industry in Canada since 1990.  Prior to joining the team at Complete Lube Supply Cesar was employed with a major quick lube chain as a technician and manager.

Cesar joined Complete Lube Supply in 2007 as a Customer Service Associate.   He has proven to be a valued member of our customer service team and a great addition to Complete Lube Supply.

Cesar’s current responsibilities within Complete Lube Supply include daily communications with customers across Canada as it relates to order processing and technical support.

“I am Complete Lube Supply’s newest member and have been made to feel welcome from the very minute I arrived.  The staff at Complete Lube Supply are a group of truly unique individuals and they are a pleasure to work with.  It was my dealings with CLS as a customer that first prompted me to contact them for employment.  They always were very professional, thorough, knowledgeable and helpful; willing to go that extra “little bit” to keep me happy.  The word “relationship” is often used around our office when referring to customers.  I felt that deep sense of relationship in the past and continue to do so.”