Product and Service Comprehensive Sales and Technical Training

Today’s quick lube business is ever changing.  Automotive technology constantly evolves and it can be difficult to keep up with new vehicle advancements.  The vehicles rolling into service centres today are very different from the vehicles serviced 10, even 5 years ago.  Keeping current with the changing trends and technology is not an easy task.  Complete Lube Supply’s extensive involvement in the industry and with suppliers can provide you with the knowledge base you need. We have the experience, resources and training programs to help drive your quick lube business.  Our staff of industry professionals will work with
you and your staff to achieve the success you desire.  We are available for consultations and comprehensive onsite/offsite classroom and practical training.

The investment of time in our training programs will yield great dividends for many years.  Knowledgeable, well trained technicians are productive; work independently, possess confidence, create opportunities, promote customer retention and will add professionalism to your service offering.  Our training program is
not a one time offer.  It is always available to you and is kept current with changes in our industry. 

The only condition is your continued support of Complete Lube Supply.  It is easy to implement and scheduled at your convenience.         

Below is a general synopsis of what we offer in the classroom.  Programs usually begin with this general outline and are further developed to accommodate client needs.  Classroom training can take place onsite
or offsite.  Practical training usually takes place onsite, applying the material presented in the classroom.  Detailed resource material has been developed and is distributed after training for future reference.  

Comprehensive Classroom Training (Onsite or offsite)  

Mini Bulbs and Headlamps                                                 Approx.: 20 min.

Includes:

• Bulb function and purpose
• Bulb construction; sealed beam, capsule and mini bulbs
• Incandescent, halogen and HID
• Inspection procedures
• Checking accessibility and qualifying replacement
• Application look-up and verification
• Correct selling procedures
• Installation procedures, tools and service cautions
  

Wiper Blades                                                                        Approx.: 30 min.

Includes:

• Blade function and purpose
• Blade designs and components
• Visual inspection procedures
• Correct selling procedures
• Removal and replacement procedures
• Cautions and trouble-shooting tips
• Industry changes and trends
  

Air Filters                                                                              Approx.: 20 min.

Includes:

• Filter construction
• Conventional panels, conical, circular, secondary and breathers
• New channeling type media
• Correct installation procedures
• Trouble-shooting tips
• Correct selling procedures
• Repercussions of neglect

PCV Valves                                                                           Approx.: 20 min.

Includes:

• Valve construction (types)
• Valve operation and inspection
• Correct installation procedures
• Related products (i.e. grommets, elbows and vent filters)
• Trouble-shooting tips
• Correct selling procedures
• Repercussions of neglect

Cabin Air Filters                                                                        Approx.: 1 hr.

Includes:

• Filter history
• Media construction: Particulate, Carbon (activated charcoal)
• Filter function and locations
• Features and benefits
• Inspections and comparisons
• Accessibility and replacement times
• Correct selling procedures
• Repercussions of neglect
• Cautions and trouble-shooting tips

Radiator Caps                                                                      Approx.: 20 min.

Includes:

• Cap types
• Cap construction/components
• Purpose and function of caps
• Testing equipment and procedures
• Trouble-shooting tips
• Correct selling procedures
• Coolant testing

Installer Additives                                                    Approx.: 1hr. & 30 min.

Includes: (For each Additive)

• Additive function, purpose and composition
• Recognition of need and expectations
• Application and installation requirements (including compatibilities)
• Application and installation procedures
• Correct selling procedures
• Cautions and trouble-shooting tips
• Warranty and support

Serpentine Belts & Tensioners                               Approx.: 1hr. & 30 min.

Includes:

• Serpentine and “V” belt construction
• Belt construction, function and purpose
• Inspection procedures
• Normal “wear and tear” conditions
• Abnormal “wear and tear” conditions
• Qualifying the vehicles’ accessibility
• Application information and verification
• Correct selling procedures
• Installation procedures
• Cautions and trouble-shooting tips
• Post service inspection

Transmission Filters                                                           Approx.: 20 min.

Includes:

• Filter function and locations
• Filter constructions and designs
• Importance and benefits of replacement
• Inspection of filter and components
• Correct selling procedures
• Removal and installation procedures
• Cautions and trouble-shooting tips

Fuel Filters                                                                                 Approx.: 2hr.

Includes:

• Fuel system components
• Fuel filter construction and design
• Filter function and location
• Repercussions of neglect
• Pre-inspection procedures and vehicle qualification
• Store safety
• Correct selling procedures
• North American, European and Asian vehicle applications/connections
• Service procedures and associated tools
• Gasoline vs. diesel                   
• Fuel line repair
• Cautions and trouble-shooting tips

Drain, Check, and Fill Plugs                                               Approx.: 20 min.

Includes:

• Plug and gasket design
• Proper removal and installation procedures
• Plug and gasket inspection procedures
• Torque and seal procedures
• Correct selling procedures
• Damaged plug and pan procedures
• Cautions and trouble-shooting tips